Income may be up but profits are down at charity retail outlets, according to recent data gathered through the 2024 Charity Shops Survey. The survey results feature in this month's cover story, highlighting how falls in the price of rag, the cost-of-living crisis and increasing running costs are cutting into margins. 

Also in this issue, there are case studies from Macmillan and SeeAbility, as well as insight into efforts to increase diversity and inclusivity in the sector from recruitment not-for-profit CharityWorks. 

The in-depth interview this month is with chief operating officer at the Lloyds Bank Foundation for England and Wales James Phillips.